Terms & Conditions

By placing an order it is deemed that the customer has read, understood and agreed to Love From Betty Terms and Conditions.

Payment

When Payment is via PayPal, Delivery will only be made to the PayPal registered address. Prices are exclusive of delivery. Payment is taken at time that order is placed.

Love From Betty retains legal ownership of all goods until full payment is processed by the customer.

Should you wish to cancel your order please contact us as soon as possible. Once dispatched an order can not be cancelled.

Delivery

UK Shipping

WEBSITE

BOUTIQUE PICK UP

Collections are available during boutique hours

Please Bring your confirmation email when you come to collect your order

LOCAL DELIVERY

We will be offering Free Local Delivery to the following Post Codes

GU15 Camberley GU14 Farnbourgh

GU16 Frimley GU17 Blackwater

GU18 Lightwater GU19 Bagshot

GU20 Windlesham GU47 Sandhurst

SL5 Ascot

Deliveries will be made weekday evenings or over weekends - usually once a week

POSTING

Standard Tracked Royal Mail - £5

Orders £35 & Over - Standard Tracked Royal Mail - FREE

We aim to dispatch orders within 4 days-
Delivery should be within 7 working days from dispatch

Tracking with be added after dispatch

Pre Orders, Made To Order & Bespoke/Personalised will have a longer delivery time

If you require your item during a certain timescale please contact us before ordering

Royal Mail asks to allow 15 working days for items to arrive. Once your item is dispatched please allow 15 working days before contacting Love From Betty. If your order has still not arrived after 15 working days please contact us with your order number info@lovefrombetty.co.uk

International

We are unable to offer International Orders - Apologies

Online Purchases

Please contact us info@lovefrombetty.co.uk to request a return before posting any items. Please give us all details regarding the return of the items

If you change your mind about your order you have 14 days from delivery date to return the items for a refund excluding all postage costs. All returns must be sent via a traceable service and packaged safely. Should products become damaged during the returns process Love From Betty will be unable to issue the refund.

Gift Boxes, mystery packs, made to measure items, food items & personalised items are non refundable unless faulty. Your Statutory Rights Are Not Affected.

Please do not remove tags. Items without labels/tags will not be refunded. Items must be in unused/original condition with all original packaging/tags. Refund via original payment method.

In the unlikely event you receive a faulty item or damaged item please contact us with photos of fault. If a genuine fault, Love From Betty will refund postage costs. Love From Betty has strict quality control procedures in place.

Items proved to be maliciously damaged, abused, misused or used for any other purpose other than intended will not be refunded.

Boutique Purchases

If you change your mind about your purchase you can bring the items back within 14 days for an exchange or credit note only. Customers must have their receipt for the purchase either digitally or physically. Items without receipts will not be accepted.

Gift baskets, mystery packs, made to measure items, food items and personalised items are non refundable/exchangeable unless faulty. Your Statutory Rights Are Not Affected.

Please do not remove tags. Items without labels/tags will not be exchanged/refunded. Items must be in unused/original condition with all original packaging/tags.

In the unlikely event your item is faulty or damaged please bring the item back with all the original packaging. If a genuine fault, Love From Betty will provide a full refund via the original payment method. Love From Betty has strict quality control procedures in place.

Items proved to be maliciously damaged, abused, misused or used for any other purpose other than intended will not be refunded.

Christmas Exchange Policy 2024/25

Purchases From Online or Boutique between 01/12/24to 24/12/24 can be exchange up to 17th Jan 2025 if they meet our exchange policy regarding tags & condition. Exchange Only - Refund Policy remains unchanged

Please contact us before returning any items or email for more details

Responsibility

It is the Pet Owners total responsibility to check general wear and tear of items. It is the Pet Owners total responsibility to check that items ordered are suitable for pet and breed of dog.

Please follow all feeding and storage instructions. Avoid direct sunlight and heat sources. Remove all packaging.

Complementary food for dogs is not meant to replace a well balanced diet. Give as a treat or reward. Break into pieces for smaller dogs. Dogs should always be supervised when feeding. Always provide fresh drinking water. If dog has any food allergies consult a vet. For dog consumption. Most products not suitable for puppies under three months

Please follow all care instructions including washing and dishwasher guidelines- delicate cycles and low temperatures. Sea water may affect items including colour.

Pet toys are not indestructible and length of use will vary based on pet and level of play.

Pets are like humans- varying tastes and preferences. If your pet doesn't like a food item it does not mean the product is faulty.

Love From Betty

All items are subject to availability. Love From Betty takes all reasonable care to ensure website descriptions, prices and images of products are as accurate as possible. Love From Betty reserves the right to amend products, prices and descriptions.

Any customer information given to Love From Betty will not be disclosed to third parties.

Love From Betty suppliers and products are all governed by UK law, trading standards and regulations.

Love From Betty does not take any responsibility for any occurrence that is outside of Love From Betty's control, nor for any consequential occurrences.

Love From Betty reserve the right to review and amend these terms and conditions at any time.